Navigators Are Essential In Enrolling Newly-Eligible Texans In Health Coverage

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CPPP's Stacey Pogue

Today, I testified in support of HB 459 which authorizes the ACA Navigator program in state law and coordinates state-level oversight with the federal exchange to prevent duplication.  Pogue reminded committee members that in 2014, individuals can enroll in Medicaid, CHIP, and private coverage through the exchange, and Navigators are one form of in-person assistance that will help people through the eligibility and enrollment process.  Navigators will bridge the divide of existing in-person assistance—community-based organizations that help people understand and enroll in Medicaid, CHIP, and Medicare, and health insurance agents that help people understand and enroll in private coverage.

In February, the center hosted a webinar to help community groups across the state better understand Navigators under the Affordable Care Act.
ACA Navigators will provide knowledgeable, in-person enrollment assistance to consumers and small employers in the Health Insurance Marketplace (formerly called an exchange).

With one out of every four residents uninsured, Texas will need an all-hands-on-deck approach to getting the uninsured enrolled in 2014.  Texas will need every available enrollment expert—including Navigators, health insurance agents, and more—to effectively reach out and provide in-person assistance to this new population of enrollees.


Three of four people who will be eligible for coverage through the new Marketplace say they want in-person assistance to help to learn about and enroll in coverage.  Navigators will help meet this increased demand for in-person enrollment assistance and can tailor outreach efforts to Marketplace enrollees who are lower income, less educated, more likely to be uninsured, more racially and ethnically diverse, and more likely to speak a foreign language than people who are insured today.

Within the next month or so, the U.S. Department of Health and Human Services will release a funding announcement for Navigator grants that will allow eligible local organizations, such as community and consumer-focused nonprofit groups, professional associations, Chambers of Commerce, unions, and insurance agents and brokers, to apply to be Navigators through the federal Marketplace in Texas.

You can download the slides from the webinar here.



At the Center for Public Policy Priorities, we believe in a Texas that offers everyone the chance to compete and succeed in life. We envision a Texas where everyone is healthy, well-educated, and financially secure. We want the best Texas - a proud state that sets the bar nationally by expanding opportunity for all. CPPP is an independent public policy organization that uses data and analysis to advocate for solutions that enable Texans of all backgrounds to reach their full potential. We dare Texas to be the best state for hard-working people and their families.


  • Wonderful information, I am barely coming across this information on the implementation of the ACA in Texas. Unfortunately I missed the February webinar but I hope is not too late to get involved.
    I will contact your office this coming week.


    Elena Escobedo 22.03.2013
  • Could you please send me direction or info on securing a navigator job($20-$48 hr ) for my wife ,she would be perfect fit for our Texas Residents with her Superb memory and excellent set of skills including patients. she has been in the health care field all of her life. Thanks Julie &Thomas

    Thomas Acker 21.06.2013
  • Has the actual navigator program(s) for Texas started to be put in place. I very much want to participate as part of the “all hands on deck” in terms of the Navigator program. I recently participated in one of te CHS’s Marketplace Training webinars and it was mentioned that Navigators would have to be certified. Who can I contact regarding this for Texas Navigators especially in the Houston area.

    Gina Smith 10.07.2013

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